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noise pollution unit

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Tonight, in the restaurant attached to the condos where I am staying, the staff turned off the radio that had been playing Techno music shortly after I sat down. Why would they do this, upon seeing me, without being asked? It stems from an incident last night, Saturday. All through the week, the same Techno noise had been playing, though it hadn’t been as loud, and there had been other diners present. Last night I was an early diner, and had the place to myself.

Firstly, try and imagine the scene: a relatively quiet street in the suburb of Koramangala, south-east Bangalore, India. The decor in the restaurant is restrained: white walls, orange tablecloths, waiters in brown and black. The cuisine is semi-authentic, aimed at Western visitors such as myself; some bland dishes for the weak-of-stomach, plus the chef’s ideas of the kinds of local cuisine we might like e.g. “Mysore Pepper Mutton”, served with various vegetables, paneer, rice, roti, and garnishes such as sambar and yoghurt. I’ve been specifying “spicy” whenever asked, since the hot main courses are presented with the proper mild side dishes, unlike some restaurants in the UK. So far, so sensible.

Still, as noted, the radio, is playing loud Techno. This was totally inappropriate for the venue and the people in it, a prime example of what musician Robert Fripp calls a “noise pollution unit”. Since I was the only customer, I asked if it could be turned down. No complaints: the waiter went over, turned a knob, and the music faded away.

Up to that point, “noise pollution unit” was a mere metaphor: with the volume on the radio unit down, the real noise pollution took over. Electrical noise in the cabling from the radio was being amplified, almost to level of the Techno. BZZZZZZZTZZZZZZZR RZZZZZZZZZTTZZ ad nauseum. I went over and tried fiddling with the wires a bit, but to no avail. The manager came over to see what I was doing.

I was nice. Honest! I kept a smile on my face, and explained, to start off with, that Techno is Dance music, and no-one was dancing. Right? Now, after the waiter turned the radio down, he agreed that the speakers were noisy. Would I like him to turn the amplifier off?

This is the point at which I nearly lost it. I simply said “yes, please”, but what I really wanted to ask was: “are you such an insensitive clot that you think it’s acceptable to play Techno in a quiet restaurant? It’s Dance music, do you see anyone dancing?”. Had I got the question out, I was imagining an answer along the lines of “Techno? It’s Western music and we have Westerners here. You all look alike, and all your music sounds the same to me.”

So, Mr. Manager, continuing our imaginary argy-bargy: “what about the speaker noise? Doesn’t it annoy you at all? Can you imagine any customers who would ever, under any circumstances, want to listen to speaker noise?” Expected answer: “I only work here. The customer is always right, my own opinion doesn’t count. You Westerners are crazy, you’re capable of anything, even listening to speaker noise. My senses have been dulled by too many customers and their demands.”

So, I’m the idiot here, the foreigner who’s being difficult, because I have a sense of the appropriate? I came away with the impression that the staff there, knowing they’re dealing with Westerners, have abdicated their own senses of logic and taste, not realizing that some customers actually think beyond the obvious.

The “noise pollution unit” was not the only example of this odd passivity among the staff. Twice this week I placed an order, followed by a conversation something like this:

  • “I would like (starter) and (main course), please.”
  • “Are you sure?”
  • “Is there a problem with my order?”
  • “Are you sure you want that?”
  • “Can you tell me why I should not want that?”
  • “You have ordered (starter) and (main course).”
  • “Yes, I did.”
  • “OK…”
  • “Look, can you tell me what is wrong with my order?”
  • “Well…”
  • “Is it too much? I don’t know how much is included, so you need to tell me if it is too much. I can’t tell from the menu.”
  • “It is too much.”
  • “OK, thank you. Remove (starter), and replace (main course)with (main course2).”
  • “You want (main course)and (main course2)?”
  • “NO! Just (main course2)!”

This did not happen in France last June: there, the staff would actually advise the customers, understanding that the customer can not be expected to be right about everything on the first visit to an unfamiliar restaurant. They take that attitude a little too far in Paris, I think, but it was great down in the Rhône Valley’s family-run gourmet establishments.

The most depressing thing is that all this aggravation can be avoided, with a little thought, a little empathy, and a little imagination. Is it any wonder I’m turning in to a Grumpy Old Man? If the alternative is a numb, careless acquiescence to any and all circumstances, then bring me a pile of Grumpy, a pick-axe and a helmet. Please?

Written by brian t

December 17, 2006 at 9:29 pm

Posted in culture, food, india, music, travel

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